Refunds and Cancellations

Cancellation and Refund Policy

 

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.foozinga.com (the “Website”) and our Foozinga application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

 

  • Customer Cancellation

  • Foozinga has a pause feature for days Buyer would not need their meal. Buyer would need to intimate Foozinga before 8am for lunch and 4pm for dinner to pause the meals.

  • Buyer may choose to cancel their Subscription whenever they want. Refund will be provided on a Pro-rata basis. If cancellation is initiated post 8am then lunch will not be cancelled for the same day and refund will NOT be provided for that meal. If cancellation is initiated post 4pm then dinner will not be cancelled for the same day and refund will NOT be provided for that meal. However, subject to Buyer’s previous cancellation history, Foozinga reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is done followed by suspension of account, as may be necessary in the sole discretion of Foozinga. 

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  • Test Meals cannot be cancelled once the order is placed for the same.

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  • Non-Customer Cancellation

  • Foozinga reserves the right to collect a penalty for the Orders constrained to be cancelled by Foozinga for reasons not attributable to Foozinga, including but not limited to:

  • in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;

  • failure to contact Buyer by phone or email at the time of delivering the Order booking;

  • failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or

  • unavailability of all the items ordered by Buyer at the time of booking the Order; or

  • unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Foozinga will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.

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  • Loss/No return of Lunch Box

  • Foozinga reserves the right to collect a penalty of INR 250 per Lunch Box set if the Buyer fails to return the lunch box or any part thereof. The lunch box needs to be returned as a whole everytime meals are delivered. Meals will not be delivered if lunch box set are not returned and no refund will be provided for that meal.